FAQs and Additional Info

Silk - "The Queen of Textiles" Guide

Silk has been known as the ‘Queen of Textiles’ for over 5,000 years.

At Satosense, we only use the absolute highest quality silk in the world, which is 25 Momme, Non-Toxic Dye, Highest Grade (6A), 100% Pure Mulberry Silk.

What is Mulberry Silk?

  • Mulberry Silk is the highest quality silk available.
  • It is spun from the cocoons of Mulberry silkworms – “Bombyx Mori”, which are fed a diet consisting exclusively of Mulberry leaves.
  • These silkworms produce staggeringly long silk fibres, up to 900 metres long – the equivalent length of 9 football pitches!
  • The longer the silk fibres used, the more luxurious and durable the product will be.
  • That is why we only use the longest silk fibres (6A Grade) in our Pure Mulberry Silk eye masks and pillowcases, to give you the best quality product possible.

What does 6A Grade Silk Fibre mean?

  • Silk fibre comes in varying lengths; from short to long – from 1A Grade to 6A Grade.
  • 6A Grade Silk is made from the longest silk fibres available – it is the highest grade that exists!
  • This makes the material much more luxurious and durable than lower grade silks.
  • We only use 6A Grade Pure Mulberry Silk in our eye masks and pillowcases, to give you the best quality pro­­­­­duct possible.

What is Momme (mm)? Is the 25mm that we use any good?

  • Momme (mm) is a unit of weight, traditionally used to measure the quality and density of silk.
  • It is similar to the use of thread count to measure the quality of cotton fabric.
  • The thicker or heavier the silk, the more it drapes, the softer it feels and the longer it lasts.
  • 25mm silk is Ultra/Lavishly Luxurious and is the very best of the very best – equivalent to 750 thread count!
  • Not very much of it is produced each year, making it highly exclusive.
  • It is one of the heaviest weight available, with a luscious sheen and an unparalleled soft and smooth feel.
  • All of our competitors use either 19mm or 22mm silks, which are just no comparison for our utterly gorgeous 25mm fabric – we have tried and tested them all!
  • You will get the maximum benefit to your sleep, skin and hair from using our 25mm silk products. They are well and truly the ultimate beauty and health items. Check out our Silk Benefits Page for more details. – link to page

Are the silk dyes used safe?

  • We only work with partners who exclusively use non-toxic dyes are compliant with the international Oeko-Tex® Standard 100.

What are the benefits of Satosense's Silk Eye Masks and Pillowcases?

  • There are many, many fantastic benefits to using our silk products, from better sleep quality to smoother hair and skin!
  • It really is the ultimate night-time health and beauty product.
  • Check out our Silk Benefits Page for more details. – link to page

For those who love a personal touch...

Personalised Eye Masks: Hot Stamping

How will my eye mask look?

  • We offer a choice of 4 colours (White, Black, Pink, Gold), 2 font styles (Elegant, IMPACT), 2 font sizes (Small, Large) and 5 different locations for your initials; this means that there are a whopping 80 possible combinations!
  • We are currently in the process of developing a functionality that will enable you to preview your initials on the eye mask in real time.
  • However, we hope in the meantime that the photos below will give you a good sense of what your initials will look like.
    • Add photos – to be decided what they will look like
    • P1: 5 locations – labelled 1 to 5
    • P2: Elegant Writing in all 5 locations – small in corners, large in middle – Chillaxing (10)
    • P3: Impact Writing in all 5 locations – small in corners, large in middle - In Dreamland (12)

When will my personalised eye mask be shipped?

  • Due to the bespoke nature of personalisation, it takes our personalisation specialists time and care to complete your order to the highest standard.
  • We endeavour to ship your personalised eye mask within 5-7 working days of your order.
  • We appreciate your understanding and will do our very best to send it before then so you can start enjoying ASAP!

Can my sleep mask be embroidered?

  • Unfortunately, this is not currently possible since embroidery can only be done on the silk fabric before it is made into an eye mask.
  • Embroidering an existing eye mask would ruin the back of the mask and would mean that the stiches would be in direct contact with your eyes/skin - not ideal for relaxation or your skin.
  • We offer a number of different options to customers and clients with larger order volumes, eg. Wedding & Bridal - please contact our team at wholesale@satosense.com and they'll be able to assist with options and pricing.

Can I return a personalised eye mask?

  • We are confident that our eye masks are of the highest quality and hope that you will love using them every night.
  • Unfortunately, personalised eye masks cannot be returned due to a change of mind, since the personalisation process is specific to your requirements and is irreversible.
  • If we have accidentally made an error with your order, or if your product is faulty please let our team know as soon as possible at contact@satosense.com

Personalised Pillowcases: Embroidery

How will my pillowcase look?

  • We offer a choice of 4 colours (White, Black, Pink, Gold), 2 font styles (Elegant, IMPACT), 2 font sizes (Small, Large) and 2 different locations for your initials; this means that there is a grand total of 32 possible combinations!
  • We have carefully considered our customisation options, including the best locations for making the pillowcase look its best, maintaining the comfort of the product, and preserving the integrity of the silk.
  • Currently for one off orders, we are unable to offer additional text locations.
  • We offer a number of different options to customers and clients with larger order volumes, eg. Wedding & Bridal, hot stamping instead of embroidery, etc. - please contact our team at wholesale@satosense.com and they'll be able to assist with options and pricing.

When will my personalised pillowcase be shipped?

  • Due to the bespoke nature of personalisation, it takes our personalisation specialists time and care to complete your order to the highest standard.
  • We endeavour to ship your personalised pillowcase within 5-7 working days of your order.
  • We appreciate your understanding and will do our very best to send it before then so you can start enjoying ASAP!

Can I return a personalised pillowcase?

  • We are confident that our pillowcases are of the highest quality and hope that you will love using them every night.
  • Unfortunately, personalised pillowcases cannot be returned due to a change of mind, since the personalisation process is specific to your requirements and is irreversible.
  • If we have accidentally made an error with your order, or if your product is faulty please let our team know as soon as possible at contact@satosense.com